Legal

Refund & Return Policy

Last updated: July 10, 2026

This Refund & Return Policy explains how returns and refunds are handled for STRONGA products.

1. Purchases Made on Amazon

If you purchased STRONGA Creatine Monohydrate through Amazon, please initiate any return or refund through your Amazon account under "Your Orders." Amazon's return window, eligibility rules, and refund timing apply. This is usually the fastest way to resolve an issue.

2. Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or incorrect, we want to make it right. For Amazon orders, use Amazon's returns process. You may also contact us at strongaperformance@gmail.com with your order number and photos, and we will assist where we can.

3. Direct Purchases

If you purchased directly from STRONGA (where offered), you may request a return within 30 days of delivery for unopened, unused product in its original packaging. To start a return, email strongaperformance@gmail.com with your order details. Adjust this window and terms to match your direct-sales setup.

Conditions for direct returns

• Product must be unopened and in resalable condition;
• Proof of purchase is required;
• Shipping costs for returns are the customer's responsibility unless the item was damaged or incorrect;
• Refunds are issued to the original payment method after the return is received and inspected.

4. Non-Returnable Items

For health and safety reasons, opened or used dietary supplement products may not be eligible for return except where required by law or in the case of a defect.

5. Refund Processing

Approved refunds are typically processed within a few business days of approval, though the time for funds to appear depends on your payment provider or the retailer.

6. Contact

Need help with a return? Email strongaperformance@gmail.com or visit our Contact page.